Most fire and security companies already have the information needed to handle a service call. The problem is getting the right context to the right person in time.
Take a repeat panel trouble.
The last work order is in field service. Monitoring has the event history. Inspection has the failed device. A senior technician left the useful note months ago.
Nobody is missing software. They are missing the story.
Employees are doing the integration work.
A dispatcher checks access instructions. The service manager finds the open issue. An account manager remembers what the customer declined. Every service call asks somebody to rebuild the same account from scratch.
The company brain should do the search.
Service Spine sits above the software already running the business. Its agents find the records needed for this call, understand the company context and prepare the next step. The dispatcher, technician or service coordinator sees the source and decides.
Start with one expensive miss.
Run the agents beside the current process. Pick the measure beforehand. Continue only if the difference is useful.
Show us one job.
Bring a service call your team had to piece together from several places.
Send us one job